Responsible Gambling

We make safe play a priority at BigClash. Our commitment is to provide clear tools and straightforward options so customers can control how, when and how much they gamble. We promote responsible behaviour across the site, offer self‑management options in account settings, and support requests for time‑outs or longer exclusions. This page explains the BigClash Responsible Gambling approach, practical steps you can take, how to spot risky behaviour, and where to seek professional help. Use these tools to keep gambling fun and within your limits.

Player protection principles

Protection is about prevention and choice. Limits, voluntary exclusions and transparent rules are available so you decide your play. Account controls are provided to help manage session length and spend. We expect customers to play only where it is legal to do so.

Tools to manage gambling activity

Deposit and loss limits

Set daily, weekly or monthly deposit limits in your account. Loss limits can be applied to cap net losses over a chosen period. Limits are adjustable but changes may carry a short cooling period to prevent impulsive reversals.

Time limits and session reminders

Use session reminders to break long play sessions. Time‑out options are available for short breaks. Temporary time‑outs suspend play immediately and reopen automatically after the chosen period.

Self‑exclusion

Self‑exclusion is available for longer breaks or permanent exclusion. Request self‑exclusion via account settings or by contacting support. During exclusion, access to the account and promotions is blocked for the agreed duration.

Recognising signs of problematic behaviour

Repeatedly increasing stakes to chase losses. Spending more time or money than intended. Neglecting work, family or bills because of gambling. Borrowing money to gamble or hiding gambling activity. Feeling anxious or irritable about gambling.

Guidance for staying in control

Set a clear budget before you log in and stick to it. Use deposit and loss limits as your default control. Take regular breaks and avoid gambling under stress or while impaired. Do not chase losses; accept losses as part of play and pause if you feel pressured.

Access to professional help and support organisations

If gambling is causing harm, seek help early. National and state services in Australia include Gambling Help Online, Lifeline and local Gambler Help providers. Gamblers Anonymous and community health services also offer support groups and counselling.

Contacting support for help

If you need account assistance with limits, time‑outs or self‑exclusion contact our support team via live chat or email in your account. We will process your request and confirm the change. For urgent wellbeing concerns, contact a local health service or one of the professional organisations listed above.